ERIC A. SMITH
IT Support Engineer ✯ Designer ✯ Journalist

ACADEMIC

• Magna cum laude, NCC cybersecurity networking 

• 3.89 GPA, Nashua Community College

• 99th percentile, Wonderlic test

• 99th percentile, verbal reasoning, GRE

• 90th percentile, Experimental Psychology, Psychology GRE

• 4.0 GPA, CDI College Field Service Technician

• 95th percentile, GED, age 16 (five years below legal testing age)

 

SKILLS (instructor and user)

• Linux and Windows administration, builds and troubleshooting 

• AI prompt engineering

• Excellent customer service
• Team management
• Technical Documentation

• Cisco IOS, Fortinet CLI, Splunk, Python

• Linux shell scripting, Python, Powershell 

• Design with Photoshop, GIMP, Illustrator, InDesign

• Video authoring and editing in Premiere and Clipchamp

• Audio engineering and production with Audacity and Sonar

• Teacher/trainer at Honda, Dorsett College, LaSalle College and multiple Tokyo schools and training centers

• Indeed assessments:

1. Cognitive Ability - Expert; 

2. Technical Support - Expert; 

3. Written Communication - Expert; 

4. Learning agility - Expert; 

5. Teamwork & Interpersonal Skills - Expert; 

6. Management & leadership skills - Highly Proficient; 

7. Project Timeline Management - Highly Proficient

• Wonderlic - 99th percentile

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CERTIFICATIONS

• HarvardX: Exercising Leadership Foundational Principles

• Project Management Institute: Prompt Engineering for Project Managers

• Oxford Home Study Center: HR Management

• IESE Business School: Financial Accounting

• COMPTIA SecurityX (formerly CASP)

• COMPTIA Project+

• COMPTIA Security+

• COMPTIA Network+

• COMPTIA A+

• Google Cybersecurity Analyst

• Microsoft Cybersecurity Professional

• Cybermillions Immersive Labs

• Splunk Essentials

• Cybersecurity Networking (Nashua Community College) 

• Polycom Certified Video Engineer

• Wireshark Certified Network Associate

• Cisco CCENT

• CDI College: Field Service Technician, 4.0 GPA

• Microsoft Award of Excellence, MCP Server 2012

• Japanese N3, N4, N5
   

AWARDS

University of North Carolina

• 1st place nationally, Yearbook Design

• Deans List 4X

• Chancellor’s Scholar

• Newspaper Sports, Layout and News Editor

• SGA Senator

• Vice president, Pi Kappa Phi

• Top customer service award, United Parcel Services